Accounts

Frequently Asked Questions?

[accordion] [apane title=”Why am I getting a bill from JDW Pathology?”]Pathology deals with the examination of body tissues and fluids by microscopy and laboratory testing in order to provide your doctor with information needed for diagnosis and treatment. The bill you receive from JDW Pathology could be for one of the following:

• The examination of your tissue a biopsy or surgical specimen submitted to us by your doctor.
• The examination of a cytology sample often a Pap test or fine needle aspiration.

[/apane] [apane title=”Where are you located?”]JDW Pathology is located at Unit G14, Sunrise Circle, Prestige Drive, Ndabeni. Please visit our contact page

[/apane][apane title=”What are my payment options?”]

Cheque.

• Via post (P.O. Box 901, HOWARD PLACE, 7450), Parklands, 2121)
• In person at the laboratory .Get Directions.,
• Deposit the cheque at any ABSA branch (please refer to the bank details below).

Cash.

• Deposit the cash at any ABSA branch (please refer to the bank details below).
• In person at the laboratory. Get Directions.

Înternet electronic funds transfer (EFT). Our account details are as follows:

Account Name: JDW Pathology Inc

Bank: ABSA

Branch: Stellenbosch Private Bank

Branch Code: 632005

Account Number: 4077845215

Important : Please specify your Remittance number (at base of account) and Surname under

beneficiary reference and fax or e-mail through proof of payment to 021 5312388. or

hello@jdwpathology.co.za

• Cashdoc….

[/apane][apane title=”Did you bill my medical aid?”]All accounts are sent directly to the patient with a request that the account be settled directly with the laboratory within 30 days, prior to claiming from Medical Aid. In the event that the account remains unpaid, a copy will be sent to your medical Insurance after 60 days. This is to ensure that your account is received timeously by your Medical Insurance, and is not rejected because of late submission. Your Medical Insurance will then reimburse you. Your statement will indicate any payments received and the name of the Medical Insurance that JDW Pathology have on record. You should receive an Explanation of Benefits from your Medical Insurance that matches the total billed, adjustments and balance due that are listed on your statement.[/apane] [apane title=”Why did my Medical Aid not pay the full amount?”]Anatomical Pathology is a labour intensive medical specialty, using predominantly imported consumables and reagents. Each specimen is personally examined by a Specialist Pathologist, who issues your individual report. There are no computer generated reports. It is therefore not always possible to charge rates which will be reimbursed neither by all Medical Insurance companies nor by all options of specific Medical Insurance companies. For this reason, we prefer that the patient settles directly prior to claiming his portion from the Medical Insurance. In certain instances your Insurer will pay the laboratory their portion. In any event you are ultimately responsible for payment of your account, and should ensure that all details on your account are correct, before submitting the account to your Medical Insurer. JDW Pathology is a private pathology laboratory and our policy is to ensure that each patient is afforded the internationally accepted best level of care necessary to achieve accurate diagnosis and to ensure correct future treatment and prognosis. We believe in continuing innovation and implementation of the most up-to-date diagnostic modalities available.[/apane][apane title=”Who do I contact if my account has been referred to a collection agency?”]You should contact the collection agency: Bev Datnows Attorneys[/apane][apane title=”Test results?”]Results of tests are considered to be confidential and are available only to your doctor. The laboratory staff, including the pathologists, is not permitted to release results to patients or family members without the consent of the referring doctor.